When Will AI Replace Commis aux commandes ?

The automation wave for Order Clerks is already underway. By 2026, entry-level positions focused on routine order processing are at high risk of displacement. The mid-wave transformation sees approximately 68% of general Order Clerk tasks automated by 2029, largely due to advancements in e-commerce platforms and AI chatbots. By 2031, the shift to self-service e-commerce will drive 75-85% automation in simple order entry functions.

The early impact by 2026 will be most keenly felt by order clerks handling straightforward, repetitive tasks. These roles are the first to be targeted for automation as businesses seek efficiency gains. This means a critical period for those in these positions to reassess their career path.

As we move towards the mid-to-late 2020s and early 2030s, the automation extends to more sophisticated systems. While complex B2B orders and technical sales support roles for order specialists are expected to persist until 2032, the overall demand for traditional order clerks will continue its decline, with simple order entry facing near-total automation by 2031.

Order clerks whose primary duties involve routine data entry and processing of simple orders are most at risk. This includes roles heavily reliant on manual input and standard procedures, which are prime candidates for automation. The profession is shrinking, with simple order entry facing 75-85% automation by 2031 as self-service e-commerce dominates.

Job security and growth for Order Clerks lies in transitioning to roles that leverage more complex skills. Moving into inside sales positions can offer salaries between $38,000-$60,000. Other resilient paths include becoming customer service specialists or pursuing roles within supply chain management. The industry also plays a role; industrial distribution tends to maintain order specialists longer than retail e-commerce.

To ensure job security, Order Clerks must proactively transition to roles that are less susceptible to automation. This involves upskilling and retraining to move into areas like inside sales, customer service specialization, or supply chain logistics. Developing skills in B2B order complexity and technical sales support will also extend career longevity.

Consider pathways into inside sales, which can offer a salary range of $38,000-$60,000, or specialize in customer service. Roles in supply chain management are also a strong alternative. The longevity of order specialist roles varies by industry; industrial distribution typically retains them longer than retail e-commerce.