When Will AI Replace Autres agents de soutien administratif et de bureau ?

The automation of Office Administrative Support tasks is a phased process. By 2028, an estimated 65% of these tasks will be automated. Early impacts, around 2026, will be felt most acutely by workers in standardized, high-volume environments. This initial wave will focus on automating routine and repetitive functions, setting the stage for broader changes.

As we move towards 2028, the automation trend intensifies, with approximately 65% of tasks within this broad category being affected. The mid-wave of transformation will see AI integrate further into administrative processes. While the exact timeline for the late wave is not specified, the overall trajectory indicates a significant restructuring of administrative roles over the next decade.

The primary risk for 'Office and Administrative Support Workers, All Other' lies in the automation of routine and repetitive tasks. Those employed in standardized, high-volume settings are likely to experience the earliest impacts, potentially around 2026. This means roles heavily reliant on predictable processes are more vulnerable.

Conversely, roles demanding specialized skills, complex problem-solving, and direct client interaction are more resilient. Workers in specialized roles, those performing custom work, or individuals in small businesses are expected to remain in demand through 2031 and beyond. These areas represent opportunities for continued employability.

To maintain employability in the face of AI automation, focus on developing specialized expertise. Pursuing advanced certifications can significantly enhance your value. Cultivating strong problem-solving skills and nurturing robust client relationships will also be crucial differentiators.

Leverage your 1-3 year window before significant automation impacts. This period is ideal for upskilling and reskilling. By concentrating on areas AI struggles to replicate, such as nuanced judgment and interpersonal communication, you can build a resilient career path.