When Will AI Replace Intervieweurs, hors éligibilité et prêts ?

The automation of Interviewer tasks is not a distant threat but an evolving reality. By 2029, approximately 68% of these tasks are projected to be automated. This significant shift is driven by AI-powered conversational systems, voice recognition, and intelligent form processing. The early wave of impact, starting as early as 2024-2026, will see automated interview systems achieving 85-90% accuracy rates for structured interviews, severely displacing junior interviewers.

The early wave of AI impact for Interviewers, Except Eligibility and Loan, is already underway. Junior interviewers conducting scripted telephone surveys, basic data collection, and standardized questionnaire administration face severe displacement as early as 2024-2026. This is when automated interview systems are projected to achieve 85-90% accuracy rates for structured interviews, making human intervention for these tasks less necessary.

Looking towards the mid-to-late stages of AI integration, the transformation will continue. While the executive summary doesn't provide specific timelines for mid or late waves, the overall trend points towards increasing automation. This suggests that by 2029, a substantial 68% of tasks will be handled by AI, impacting a broader range of interviewer responsibilities if adaptation doesn't occur.

Junior interviewers who primarily conduct scripted telephone surveys, basic data collection, and standardized questionnaire administration are most at risk. These roles are highly susceptible to automation by AI-powered conversational systems and automated phone interviewing platforms. The efficiency and consistency offered by AI make these tasks prime candidates for early displacement.

Conversely, interviewers specializing in complex qualitative research, sensitive healthcare intake, detailed employment verification, or specialized B2B market research can expect a more extended viable career. These roles require nuanced understanding, empathy, and critical analysis that AI currently struggles to replicate. This specialization offers a buffer against immediate automation, potentially leading to increased demand and salary growth for these niche skills.

To navigate the AI-driven changes, interviewers must focus on developing specialized skills that AI cannot easily replicate. This includes honing expertise in complex qualitative research, handling sensitive intake processes in healthcare, conducting detailed employment verifications, and performing specialized B2B market research. These areas require human intuition, empathy, and analytical depth.

Leveraging AI tools can also be a strategy for survival and growth. Familiarize yourself with platforms like ChatGPT-based survey bots, Google Dialogflow, Amazon Connect, Typeform AI, Qualtrics AI, and automated phone interviewing systems (Talkdesk, Five9). Understanding how these tools operate can help you adapt your role, potentially by managing or overseeing AI-driven processes, or by focusing on the human elements that complement AI capabilities.