When Will AI Replace Secrétaires et Assistants administratifs, à l'exception des fonctions juridiques, médicales et de direction ?

The impact of AI on administrative roles is already underway and will accelerate significantly. By 2028, approximately 60% of tasks performed by administrative assistants are projected to be automated. This transformation is driven by AI-powered scheduling tools, document automation, email management systems, and virtual assistant software.

The early wave of impact, starting as early as 2026, will see entry-level administrative positions shrink by 40-50%. Companies are discovering that a single executive assistant equipped with AI tools can now support 3-5 executives, a stark contrast to traditional 1:1 ratios.

By mid-to-late 2028 and beyond, the mid-wave transformation will solidify. AI tools will handle meeting scheduling, email drafting and sorting, document formatting, data entry, basic research, and travel coordination with greater speed and accuracy than human assistants.

Administrative assistants primarily performing routine clerical tasks are most at risk. This includes roles heavily involved in calendar management, email coordination, meeting scheduling, filing, basic data entry, and travel booking. The efficiency gains from AI mean these functions can be largely automated.

Administrative professionals who transition to more complex, strategic, and human-centric responsibilities will be safer. While the exact data for safe roles isn't provided, the implication is that roles requiring advanced problem-solving, critical thinking, interpersonal skills, and strategic support will see less direct automation and potentially higher demand.

To navigate the AI revolution, administrative assistants must focus on upskilling and embracing AI tools. Transitioning to roles that leverage AI for enhanced productivity and focus on more strategic tasks is crucial for long-term career viability.

Embrace AI tools like Microsoft 365 Copilot, Google Workspace AI (Duet AI), Calendly, Motion, Grammarly Business, Otter.ai, Fireflies.ai, Zapier, and Microsoft Power Automate. These tools can automate tasks like meeting scheduling, email drafting, and data entry, freeing you for higher-value work.