When Will AI Replace Commis de bureau ?

The impact on Office Clerks General is unfolding rapidly. By 2028, an estimated 60% of their core tasks will be handled by AI. This transformation is driven by advanced AI for document processing, digital workflow systems, automated filing, and smart office automation tools.

The early wave of impact begins as soon as 2026, with entry-level office clerk positions projected to shrink by 35-45%. This is primarily due to companies transitioning to paperless offices and adopting self-service digital workflows that eliminate the need for manual administrative tasks.

By mid-to-late 2028, the automation of tasks like data entry, filing, photocopying, routine phone answering, basic appointment scheduling, and mail distribution will become widespread. AI and software automation tools are already proving faster and more cost-effective than human clerks for these highly repetitive functions.

Office clerks performing highly repetitive administrative tasks are most at risk. This includes roles focused on filing documents, data entry, photocopying workflows, answering routine phone calls, scheduling basic appointments, and distributing mail and packages. These are precisely the functions AI and automation excel at.

While the executive summary doesn't explicitly mention salary increases for safe roles, it implies that clerks who can adapt to more complex, less repetitive tasks will fare better. The focus shifts from manual processing to tasks requiring human judgment, problem-solving, and interpersonal skills.

To navigate the AI revolution, focus on upskilling and adapting. Embrace AI-powered tools rather than resisting them. Familiarize yourself with platforms like Microsoft 365 Copilot, SharePoint automation, DocuSign, and Google Workspace AI.

Learn to leverage automated phone systems (e.g., Five9, Aircall) and mail scanning/digitization platforms (e.g., Shoeboxed, Neat). Robotic Process Automation (RPA) is also a key area to understand. Developing proficiency in these tools will make you an indispensable asset in the evolving workplace.