When Will AI Replace Coursiers et Messagers ?

The AI revolution in the courier and messenger industry is unfolding in stages. By 2028, an estimated 55% of tasks will be automated. Specialized medical deliveries and high-security documents are vulnerable to impact as early as 2026, marking the initial wave. Those in same-day premium delivery or customer-facing concierge services can anticipate a longer career runway, potentially extending to 2030.

The early impact, starting around 2026, will primarily affect specialized courier services. This includes the delivery of lab specimens and medical records requiring strict HIPAA compliance, as well as high-security document delivery, where AI can optimize routes and tracking with high precision.

The mid-wave transformation, expected by 2028, will see broader automation across the industry. AI-powered routing systems, autonomous delivery vehicles, and drone technology will significantly alter last-mile logistics, impacting a larger segment of traditional courier roles.

Entry-level bicycle messengers and those focused on bulk physical document delivery are most at risk as digital transformation eliminates the need for paper. Specialized roles in medical delivery and high-security documents face earlier disruption, around 2026. Messengers in same-day premium delivery and customer-facing concierge services have a slightly longer window, with impact extending towards 2030.

While specific data on 'safe' roles with salary increases isn't provided, the executive summary suggests roles involving customer interaction or specialized handling might face later disruption. Focusing on areas where human judgment and direct client interaction remain crucial could offer more career longevity.

Adaptation is key. The courier industry is undergoing a dual shift: digital elimination of physical documents and last-mile automation. Focus on developing skills that complement AI, such as advanced logistics coordination, customer service in specialized delivery, or managing autonomous fleets.

Embrace new technologies and understand how AI is reshaping the field. Consider roles in managing AI-powered routing systems, overseeing drone operations, or providing specialized concierge services that autonomous systems cannot replicate. Proactive learning and skill development are essential.