When Will AI Replace Commis à la correspondance ?

AI's influence on Correspondence Clerks will unfold in distinct phases. By 2028, approximately 75% of their tasks are projected to be automated. Junior clerks performing high-volume, standardized correspondence can expect impact as early as 2026 due to rapid advancements in AI document processing and natural language generation.

The early wave of impact, starting in 2026, will primarily affect junior roles. AI tools like GPT-4 and Claude are adept at handling routine tasks such as creating form letters and managing templates, leading to significant automation in high-volume correspondence.

Mid-wave transformation, leading up to 2028, will see broader automation across more complex tasks. Specialized platforms like UiPath Document Understanding will further streamline document processing, impacting a larger portion of the Correspondence Clerk role and pushing towards the 75% automation target.

Junior Correspondence Clerks performing high-volume, standardized correspondence are most at risk, facing potential impact as early as 2026. Their routine tasks are the easiest for current AI technologies to replicate, including form letter creation and basic customer communication.

Senior Correspondence Clerks managing complex, sensitive communications and client relationships have a more extended career runway, potentially up to 2030. Their roles involve nuanced human interaction and problem-solving that AI struggles to replicate, offering a buffer against immediate automation.

You have 3-5 years to adapt. Focus on developing skills that AI cannot replicate. This includes mastering AI tool management, handling complex and sensitive communications, and excelling in relationship coordination.

Acquire proficiency in AI tool management, understanding how to leverage platforms like GPT-4, Claude, and UiPath Document Understanding. Develop advanced skills in complex communication handling and relationship coordination to ensure your value proposition remains high.